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Customer Support: 866-580-5806 or 949-209-8789 or support@madisonaveneumutts.com
Returns: For a Return Authorization Number please contact us at 866-209-8789, or email us at support@madisonavenuemutts.com, within 14 days of receipt for an exchange or refund. An exchange or refund will not be provided if the items are used or damaged. Madison Avenue Mutts, Inc. reserves the right to determine whether items are used or damaged. We recommend shipping returns with insurance and delivery confirmation for tracking purposes. We are not responsible for any packages lost in shipping. Shipping charges are nonrefundable. Please ship returns to:
Madison Avenue Mutts, Inc.
Return to Shipper: Shipping charges are non-refundable due to incorrect or undeliverable addresses, refused or unclaimed shipments, or recipient’s absence. Shipping fees will be deducted from any amount credited to the account for the returned item. Shipping charges will be applied on re-shipments. Shipping charges are nonrefundable.
Your Privacy: Madison Avenue Mutts, Inc. is committed to protecting your privacy. We do not sell or rent your personal information to third parties. The personally identifiable information you provide us when placing an order is used only for internal purposes such as confirming and tracking your orders.
Safe Shopping: The security of your personal information is our highest priority. Our precautions include the use of sophisticated encryption technology called Secure Sockets Layer (SSL). SSL protects your personal information and credit card number during data transport. SSL encryption is a sophisticated way of encoding data so that third parties cannot read it. While on a secure page, such as our order form, the lock icon on the bottom of your web browser becomes locked. In addition, Madison Avenue Mutts, Inc. does not store credit card number information. When ordering online, this information is sent directly to the authorizing banks via http://www.authorize.net/.
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